Privacy policy
We handle your data with care, in accordance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the GDPR.
Data controller
Heiwa Solution SA, Rue du Prado 33, 3963 Crans-Montana, Switzerland — info@heiwa-solution.com.
What data we collect
- Data you provide to us via our forms (estimate, contact, referral): first name, last name, email, phone number, information about your property, message.
- Browsing data: pages visited, device and browser type, IP address, via audience measurement tools — only with your consent (see our cookie policy).
How we use it
- Responding to your enquiries and providing an estimate or property management offer.
- Managing the contractual relationship if you become a client.
- Improving our website and services (anonymised statistics, subject to consent).
- Complying with our legal obligations.
Legal bases: your consent, the performance of pre-contractual/contractual measures and our legitimate interests.
Data sharing
Your data is never sold. It may be processed by service providers who help us operate (Infomaniak hosting in Switzerland, CRM tools, booking platforms, audience measurement services), strictly to the extent necessary and under confidentiality commitments. Some providers may be located outside Switzerland/EU; in such cases, we ensure adequate safeguards are in place.
Retention period
We retain your data for as long as necessary for the purposes described, and thereafter to meet our legal obligations (in particular accounting obligations). Enquiries that do not lead to a contract are deleted within a reasonable timeframe.
Your rights
You have the right to access, rectify, erase, restrict and object to the processing of your data, as well as the right to withdraw your consent at any time. To exercise these rights, write to us at info@heiwa-solution.com. You may also contact the competent authority (Federal Data Protection and Information Commissioner, FDPIC).
Security
We implement appropriate technical and organisational measures (HTTPS encryption, restricted access, hosting in Switzerland) to protect your data against unauthorised access.
Contact
Questions about your data? info@heiwa-solution.com.
Last updated: June 2026. This document is subject to change.