How to equip your apartment to maximise bookings
In brief : guests book — and review — based on three pillars: comfortable sleeping, a functional kitchen and fast wifi. A few inexpensive items (quality bedding, a coffee machine, a large smart TV) push reviews up, and better reviews push bookings up. Here is the complete checklist.
A great location is not enough: what turns a stay into a 5-star review is the comfort guests feel. In short-term rental, reviews are the number one driver of occupancy. Here is what really matters, room by room.
Sleeping: your best investment
- Quality mattress + mattress topper — the most frequently cited point in reviews, positively and negatively.
- White hotel-quality bed linen and enough pillows.
- Comfortable sofa bed if you host families — a tired pull-out is immediately noticeable.
- Blackout (shutters or thick curtains) for a proper night's sleep.
Kitchen: functional first
- Hob, oven/microwave, fridge, dishwasher if possible.
- Crockery and utensils for the full capacity of the property.
- Capsule coffee machine — a small item with a big impact on guest satisfaction.
- Kettle, toaster, and a welcome kit (coffee, tea, salt, oil).
Tech comfort
- Fast, reliable wifi — non-negotiable; test it regularly.
- Large smart TV (Netflix, etc.) — increasingly expected, especially in ski resorts in winter.
- Multi-sockets and USB ports near the beds.
- Controllable heating with clear instructions.
The little extras that earn great reviews
- Toiletries (soap, shampoo, toilet paper) in generous quantities.
- Hairdryer, iron and ironing board, drying rack.
- In a ski resort: ski storage, boot locker, hooks for equipment.
- A clear welcome guide (wifi, access, local recommendations).
What you don't have to worry about with Heiwa
Equipment and furnishings are your decisions as an owner — we advise you on the priorities that pay off. Everything else (hotel-standard cleaning between stays, guest welcome, professional photos, listing, pricing) is managed by Heiwa. You invest where it counts; we take care of every day-to-day detail.